Effective Date: March 11, 2026
This Privacy Policy explains how Trackwired (“Trackwired,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you access or use our website, applications, subscriptions, training content, team services, SMS programs, and other related services (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Privacy Policy.
We may collect the following categories of information:
This may include your name, email address, phone number, billing address, and account credentials. It may also include profile information and account preferences, purchase history and subscription details, team/athlete/coaching-related information you choose to provide, and messages or other communications (for example, support requests, reviews, or survey responses). We also collect any other information you submit through the Services.
This may include your IP address, browser type, device identifiers, operating system, and app version, along with information about how you use the Services (such as pages viewed, links clicked, features used, time spent, and usage patterns). It may also include referring URLs, general location derived from IP address, and information collected through cookies and similar technologies.
We may receive information from payment processors, app marketplaces, authentication providers, analytics vendors, advertising or marketing platforms, and other service providers that support our business operations.
We collect information in several ways, including when you:
We collect information when you create an account or update your profile, purchase a training plan, subscription, or team offering, fill out forms or communicate with us, and interact with our emails, texts, apps, or website. We also collect information through cookies, pixels, SDKs, analytics tools, and similar technologies.
We may use your information to:
We may use your information to provide, operate, maintain, and improve the Services; create and manage your account; process purchases, subscriptions, renewals, refunds, and related transactions; and deliver training plans, team tools, customer support, and service communications. We may also use information to send transactional, operational, marketing, or promotional messages; personalize content and user experience; monitor performance, analytics, and product usage; detect, investigate, and prevent fraud, abuse, security issues, or unlawful activity; comply with legal obligations and enforce our terms; and support internal business operations such as auditing, reporting, and recordkeeping.
We may share information in the following circumstances:
We may share information with vendors and service providers who perform services on our behalf, such as hosting, payment processing, subscription billing, analytics, customer support, authentication, cloud storage, communications delivery, and email or SMS messaging.
We may disclose information if required to do so by law or if we reasonably believe disclosure is necessary to comply with legal process, protect our rights or property, protect users or the public, investigate fraud or security issues, or enforce our agreements.
We may disclose or transfer information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction.
We may share information when you direct us to do so or otherwise consent.
We and our service providers may use cookies, local storage, pixels, SDKs, and similar technologies to operate the Services, remember preferences, understand usage, improve performance, and support analytics and communications.
Your browser or device settings may allow you to limit certain cookies or tracking technologies, but doing so may affect functionality.
We may use third-party analytics and communications tools to better understand how users interact with the Services and to send account, support, transactional, or promotional communications.
You may opt out of marketing emails by using the unsubscribe link in those emails. You may still receive transactional or service-related communications that are necessary for account administration or use of the Services.
If you opt in to receive text messages from us, we may use your mobile number and related messaging data to send transactional, informational, or promotional text messages. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to a message from us. For help, reply HELP or contact admin@trackwired.com.
We retain information for as long as reasonably necessary to provide the Services, maintain business and tax records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information we hold about you.
You may also request permanent account deletion by emailing dpo@trackwired.com.
We may need to verify your identity before processing certain requests, and some information may be retained as required or permitted by law.
The Services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.
If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other countries where our service providers operate.
We may update this Privacy Policy from time to time. If we do, we will post the revised version on this page and update the effective date above. Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the revised policy.
If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us at:
Trackwired
General Support: admin@trackwired.com
Privacy Requests: dpo@trackwired.com